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Onsite Warranty Agreement

Protect Your Investment with Onsite Coverage

Ensure your Wide Format Scanner remains in optimal condition with our extensive onsite warranty services. Experience peace of mind with professional support and repair services at your fingertips.


Coverage Term

Warranty Validity Period

Our warranty is valid for a period of 1 year from the date of purchase, as indicated on your invoice. This ensures that your scanner is protected against any defects in materials and workmanship for an extended period, providing you with reliable performance and support.

Scope of Warranty

Our warranty covers any defects in materials and workmanship under normal use during the warranty period. This includes any issues that arise due to manufacturing faults, ensuring that your scanner operates efficiently and effectively. Please note that consumable items such as lamps, lasers, glass plates, background plates, and rollers are not covered under this warranty.

Rest assured that with our warranty, you are safeguarded against unexpected defects, allowing you to focus on your work without worrying about equipment reliability.

Onsite Repair Services

Comprehensive Onsite Repair at No Additional Cost

At ScanWide, we understand the importance of uninterrupted workflow. That’s why our warranty includes comprehensive onsite repair services. Should any defect in materials or workmanship arise during the warranty period, our skilled technicians will come to your location and perform the necessary repairs at no additional cost to you. This ensures that your scanning operations continue smoothly without the hassle of shipping the equipment back to us. Our commitment is to provide you with prompt and efficient service, minimizing downtime and maximizing productivity.

Warranty Exclusions

While our warranty covers a wide range of defects, there are certain consumable items that are not included. These exclusions are:

– Lamps

– Lasers

– Glass Plates

– Background Plates

– Rollers

These components are subject to wear and tear under normal usage and must be maintained and replaced by the customer as needed. Ensuring the proper upkeep of these items will help maintain the optimal performance of your scanner.

Warranty Limitations

Understanding the Boundaries of Your Warranty

Our warranty is designed to cover defects in materials and workmanship under normal use. However, it does not extend to issues caused by:

– Abuse

– Misuse

– Acts of Nature (e.g., floods)

It is crucial to operate your scanner within the recommended guidelines to avoid voiding the warranty. Any damage resulting from improper use or external factors beyond our control will not be covered. We encourage all customers to follow the maintenance instructions and handle the equipment with care to ensure its longevity and reliability.

Customer Responsibilities

Maintaining Your Wide Format Scanner

As a valued customer of ScanWide, it is imperative that you take proactive steps to ensure the longevity and optimal performance of your wide format scanner. You are responsible for the regular maintenance of the equipment, which includes cleaning, calibrating, and performing routine checks as outlined in the user manual. Additionally, consumable items such as lamps, lasers, glass plates, background plates, and rollers must be replaced at your own expense when they reach the end of their service life. Proper maintenance not only extends the life of your scanner but also ensures that it continues to deliver high-quality scans for all your archiving and preservation needs.

Service Availability

Onsite Service Limitations

Warranty Transfer Policy

Non-Transferable Warranty

The warranty provided by ScanWide is designed to protect the original purchaser of our wide format scanners. This warranty is non-transferable, meaning it is valid only for the individual or entity that purchased the equipment directly from us. If the scanner is sold or transferred to a new owner, the warranty coverage will not extend to the new owner. This policy ensures that we can offer the highest level of support and service to our original customers, maintaining the integrity and reliability of our warranty commitments. For any questions regarding warranty terms, please contact our customer service team.

Claim Procedure

To initiate a warranty claim, customers must contact ScanWide’s customer service department. Provide a detailed description of the issue, including any relevant error messages or symptoms. Our team will guide you through the next steps to resolve the problem efficiently.

Ensure you have your purchase receipt and product serial number handy when contacting us. This information is crucial for verifying your warranty status and expediting the service process. Our customer service team is dedicated to providing prompt and effective support.

Manufacturers Rights

Replacement Policy

ScanWide reserves the right to replace any defective product with a new or refurbished unit of similar functionality if repairs are deemed infeasible. This ensures that our customers receive a fully functional scanner without unnecessary delays. Our goal is to maintain the highest standards of service and product reliability.

In cases where a replacement is necessary, the new or refurbished product will carry the remaining warranty period of the original unit. This policy underscores our commitment to customer satisfaction and product excellence.

No Extension of Warranty

Service Performance

It is important to note that the performance of warranty services does not extend the original warranty period. The warranty remains effective from the date of the original purchase, regardless of any repairs or replacements made during this time. This policy ensures clarity and consistency in our warranty terms.

Our commitment to providing top-notch service is unwavering, but it is essential to understand that the warranty duration is fixed. We encourage customers to maintain their equipment properly and address any issues promptly to maximize the benefits of the warranty coverage.

Limitation of Damages

Important Warranty Information

At ScanWide, we prioritize the quality and reliability of our wide format scanners. However, it is essential to understand the limitations of our warranty. The manufacturer shall not be liable for any incidental or consequential damages that may arise from the use of our scanners. This includes, but is not limited to, any loss of data, loss of revenue, or any other financial losses that may occur. Our warranty strictly covers defects in materials and workmanship under normal usage conditions. We encourage all users to handle their equipment with care and adhere to the recommended maintenance practices to ensure optimal performance.

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